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Contact BackMarket Customer Service

How to Reach a Person at BackMarket

Verified Contact Information

Customer Service:

  • +44 203 322 5575

Headquarters:

  • +3 317 077 2493
Send Message

Headquarters:

hello@backmarket.com

Legal:

legal@backmarket.com
feedbackapp@backmarket.com
App Support

BackMarket Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
Most Popular BackMarket Phone Number
+44 203 322 5575
Average Hold Time
Less than 1 minute
Most Popular BackMarket Email Address
hello@backmarket.com
BackMarket Live Agent Availability
21% of callers successfully reach a real person
Issue Resolution Rate
Low (4% reported full resolution)
BackMarket Customer Service Rating
5 out of 5
View full overview

How to Contact BackMarket?

How to Contact BackMarket?

BackMarket’s support is available to assist users via the customer service helpline at +44 (203) 322-5575. Clients can also contact the company headquarters directly for pre-sale product inquiries, business orders, quotes, and delivery questions at +3 (317) 077-2493. The BackMarket phone number is also active for returns, refund guidance, warranty claims, repair requests, account management, and billing support.

Customers who prefer written communication can consult the company headquarters for inquiries and assistance via BackMarket’s email hello@backmarket.com. For legal issues or concerns, contact the relevant department at legal@backmarket.com for assistance. Consumers requesting app support can submit their request to feedbackapp@backmarket.com during BackMarket’s contact hours. Customers can also submit their queries and complaints in writing to the corporate headquarters. To do so, they can use the address, Back Market UK Ltd, 5th Floor Halo Counterslip, Bristol, BS1 6AJ, United Kingdom.

BackMarket’s help is available Monday through Friday between 9:00 AM and 6:00 PM (local time). Users seeking efficient and effective responses to their requests can contact the agent within these hours. If you face an issue on weekends or outside working hours, you can resolve it through self-help by consulting the available information and the company's website. If that is not possible, relay it via BackMarket’s email and expect a response on the next working day.

Clients seeking online assistance can consult BackMarket’s customer service through the contact request form available on the company's website. This option is best for questions about orders, refunds, or account issues, and requires users to provide their reason for consultation, along with their email address, and several other details. Those seeking assistance with orders can visit the Orders page and click "Get Help" to submit their request to the relevant agent. After reviewing it, BackMarket’s support will respond within one business day. The company website also features links to follow it on Facebook, LinkedIn, and Instagram, along with an FAQ section for self-assistance with general queries and concerns.

PissedConsumer Club

Contact Information

BackMarket Website:

BackMarket Help Center:

Corporate Office Address:

Back Market UK Ltd
5th Floor Halo Counterslip
Bristol, Bristol BS1 6AJ
United Kingdom

Other Info (opening hours):

Other Location:
Headquarters
199 rue Championnet 
Paris, 75018
France

More contact details

Summary of BackMarket Customer Service Calls

1.2K TOTAL
CALLS
00:00 AVG CALL
DURATION
4% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

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Frequently Asked Questions

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Phone numbers published on the official company website or its verified social media pages are considered authoritative at the time of the information collection. For contacts obtained from secondary sources, the PissedConsumer team conducts risk screening and additional validation before publication. We also promptly verify any phone numbers reported by the community and remove records that fail to pass verification or update their status.
Contact information posted by users in comments and reviews is not verified by PissedConsumer and may be unreliable. We suggest relying primarily on the official contact details in the company profile and reporting any suspicious content through the reporting form for your safety. Also, note that the phone numbers shown in the ads are not associated with the company's official contact details.

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The primary sources for the contact information listed here are official company sources, such as their corporate website and verified social media profiles. The PissedConsumer team also uses direct data from the company or its authorized representatives when possible.

PissedConsumer does not publish unverified contact information. We mainly rely on official company websites and their verified social media pages. They are regarded as authoritative sources. Our team cross-checks every update and conducts thorough risk screening. Whenever possible, we use contact details that companies or their official representatives give us. If so, everything stays current. If customers or businesses report incorrect contact information, we start a validation process and cross-reference the details with trusted third-party sources.

Names, phone numbers, and email addresses listed on this page are provided for informational purposes and to help you contact the company. We check and believe this information is accurate, but because details can change, PissedConsumer.com does not guarantee notice any incorrect contact details, you can report them by filling out this form.

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